Chatbots are designed to provide instant answers to customer inquiries, but what happens when they don’t know the answer? Instead of leaving a user without help, advanced chatbots, like those from Adanac, seize this opportunity to capture valuable leads.

When a chatbot can’t answer a specific question about your business, it prompts the user to leave their contact information, which can be sent directly to your CRM or email. This simple process ensures no potential lead is lost. Here’s how it works:

1. Detecting Gaps in Knowledge: When a user asks a question that falls outside the chatbot's knowledge base, instead of leaving them without an answer, the bot quickly shifts focus to gather details. It might say, “I’m not sure about that. Can I get your contact information so a human can assist you?”
2. Capturing User Information: The chatbot will request the user’s name, email, phone number, or any other details important to your business. This allows you to follow up and provide assistance later.
3. Seamless Integration with CRMs and Email: Once the lead is captured, the information is instantly routed to your CRM or email inbox. Tools like Salesforce, HubSpot, and other CRMs can automatically organize and store these leads for your team to act on. No manual entry is required, making it a smooth and efficient process.
4. Follow-Up Process: After capturing the lead, your team can quickly follow up with personalized support. The faster response, thanks to the automated chatbot, increases the chances of converting that lead into a paying customer.

Overall, this lead-capturing functionality within chatbots not only prevents the loss of potential customers but also turns customer inquiries into conversion opportunities. These leads are delivered directly to your CRM or inbox, empowering your sales or support teams to follow up promptly.

With Adanac's chatbot integration, you’ll never miss out on a lead—whether it’s a simple question or a complex inquiry. Our system keeps your pipeline full, even when the chatbot doesn’t have the answers.

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