Client Background

Stannp.com is a leading provider of direct mail solutions, helping businesses simplify and automate their mail campaigns. With a growing customer base, Stannp needed an efficient way to manage repetitive inquiries while maintaining high-quality support for more complex queries.

The Challenge

The Stannp team faced increasing volumes of customer questions, ranging from simple account navigation to more detailed service explanations. This consumed valuable time for their support staff and delayed responses for higher-priority issues. They needed a solution that could:

1. Quickly and accurately search their knowledge base for answers.
2. Seamlessly escalate unresolved queries to a human agent for follow-up.

The Solution

Adanac implemented an advanced AI chatbot on the Stannp.com website, leveraging a fully automated knowledge base powered by Voiceflow's Smart Chunking technology. Key features included:

• Fast Knowledge Base Search: The bot quickly retrieves answers from Stannp’s knowledge base using structured HTML-to-Markdown processing.
• Human Escalation: If the bot cannot resolve an inquiry, it immediately connects users with a live agent.
• Automation with Firecrawl: Using Firecrawl and Make.com integrations, the knowledge base is continuously updated and optimized for peak performance.

The Results

• Response Time Improved: Instantaneous answers from the bot significantly reduced wait times for users.
• High Accuracy Rate: Over 90% of customer inquiries are successfully resolved without requiring human intervention
• ‍Increased Lead Generation: 40% unanswered queries turned into new leads.‍
• Increased Engagement: The bot encourages more customer interactions with its easy-to-use interface, boosting overall engagement with Stannp’s website.

Client Testimonial

"Adanac’s AI chatbot has been a game-changer for us. It’s fast, reliable, and has drastically improved how we handle customer support. We couldn’t be happier with the results!"
– Sam Heaton, CEO of Stannp.com

Conclusion

Adanac’s AI-powered chatbot has not only streamlined Stannp’s support operations but also enhanced their customer experience. By automating repetitive tasks and ensuring smooth handoffs to human agents, Stannp.com can now better serve its growing customer base with minimal overhead.